Common Issues

Solutions to frequently encountered problems.

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Account & Connection

"Account not connecting"

Symptoms: Clicking "Connect" does nothing or shows an error.

Solutions:

1. Refresh the page
2. Try disconnecting and reconnecting
3. Clear browser cache and try again
4. If you use a wallet, ensure it is unlocked

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Rides & Patterns

"No patterns detected"

Symptoms: Uploaded a ride but no patterns appeared.

Possible causes:

• Flat terrain
• Climbs below thresholds
• Poor GPS data quality
• Wrong activity type (currently cycling only)

Solutions:

1. Check your ride has significant climbing
2. Verify GPS track looks correct in your source app
3. Try re-exporting and uploading as FIT file
4. Ensure activity is marked as "Ride"

"Pattern already exists but I didn't get credit"

Symptoms: Completed a known pattern but it did not register.

Possible causes:

• GPS track did not match pattern boundaries closely enough
• Ride was uploaded but verification did not complete

Solutions:

1. Re-upload the ride if needed
2. Wait a few minutes and refresh

"Ride stuck processing"

Symptoms: Upload shows processing for more than 5 minutes.

Solutions:

1. Refresh the page and check if it completed
2. Try uploading again
3. If using Strava sync, try manual FIT upload instead
4. Check file is not corrupted

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Points

"Points not updating"

Symptoms: Completed a roll but points did not increase.

Solutions:

1. Refresh the app
2. Wait a few minutes and check again
3. Verify the pattern was successfully verified

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Account & Data

"Strava/Garmin not syncing"

Symptoms: Connected account but rides are not appearing.

Solutions:

1. Check connection is still authorized in settings
2. Disconnect and reconnect the integration
3. Ensure rides are marked as public in source app
4. New rides may take a few minutes to sync
5. Try manual FIT upload as alternative

"Want to delete my data"

Process:

1. Go to Settings -> Privacy
2. Click "Delete Account"
3. Confirm deletion

Note: Off-chain account data and connections are removed. On-chain attestations are planned for post-launch.

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Still Stuck?

If none of these solutions work:

1. Take a screenshot of the issue
2. Note your account email or wallet (if applicable)
3. Reach out on Discord or Twitter

We're here to help.