Common Issues
Solutions to frequently encountered problems.
Wallet & Connection
"Wallet not connecting"
Symptoms: Clicking "Connect Wallet" does nothing or shows an error.
Solutions:
Ensure your wallet extension is unlocked
Refresh the page
Try disconnecting and reconnecting
Check that you're on Solana mainnet (not devnet)
Clear browser cache and try again
"Transaction failed"
Symptoms: Wallet prompts for signature but transaction doesn't complete.
Solutions:
Ensure you have enough SOL for fees (0.01 SOL minimum)
Check Solana network status at status.solana.com
Wait a moment and retry — network congestion can cause timeouts
Try increasing priority fee in wallet settings
Rides & Patterns
"No patterns detected"
Symptoms: Uploaded a ride but no patterns appeared.
Possible causes:
Flat terrain — Climb patterns require elevation gain
Below thresholds — Very short or gentle inclines may not qualify
GPS issues — Poor signal can corrupt track data
Wrong activity type — Currently cycling only
Solutions:
Check your ride has significant climbing (100m+ gain recommended)
Verify GPS track looks correct in your source app
Try re-exporting and uploading as FIT file
Ensure activity is marked as "Ride" not "Run" or other
"Pattern already exists but I didn't get credit"
Symptoms: Climbed a known pattern but it didn't register.
Possible causes:
GPS track didn't match pattern boundaries closely enough
Ride was uploaded but proof wasn't submitted
Transaction failed silently
Solutions:
Check your wallet for proof transactions
Re-upload the ride if needed
Ensure you clicked "Roll" after pattern detection
"Ride stuck processing"
Symptoms: Upload shows processing for more than 5 minutes.
Solutions:
Refresh the page and check if it completed
Try uploading again
If using Strava sync, try manual FIT upload instead
Check file isn't corrupted (open in another app first)
Rewards & Tokens
"Didn't receive DUNG"
Symptoms: Rolled a pattern but DUNG balance didn't increase.
Solutions:
Check transaction confirmed on Solana explorer
Refresh wallet and app
DUNG may take a few seconds to appear after transaction confirms
Verify you're checking the correct wallet
"CAL staking not working"
Symptoms: Can't stake CAL on patterns.
Solutions:
Ensure you have CAL in your wallet
Check you have SOL for transaction fees
Verify the pattern accepts stakes (some may have caps)
Try a smaller stake amount
Account & Data
"Strava/Garmin not syncing"
Symptoms: Connected account but rides aren't appearing.
Solutions:
Check connection is still authorized in settings
Disconnect and reconnect the integration
Ensure rides are marked as public in source app
New rides may take a few minutes to sync
Try manual FIT upload as alternative
"Want to delete my data"
Process:
Go to Settings → Privacy
Click "Delete Account"
Confirm deletion
Note: On-chain proofs cannot be deleted — they're permanent by design. Only off-chain account data and connections are removed.
Still Stuck?
If none of these solutions work:
Take a screenshot of the issue
Note your wallet address and what you were doing
We're here to help.
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